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form page locks site
Posted: Sat Oct 10, 2020 3:04 pm
by uffex
Good day
Q & E 7 software site Excatech.org server Zen
I am experiencing a problem to get my contact page to work.
The page uploads fine I can see it perfect in preview, I can also see it in the c panel of the server clicking on that page results in the site locking up.
I have been through the points in the forum help file any suggestions welcome.
Thanks
Re: form page locks site
Posted: Sun Oct 11, 2020 7:18 am
by Pablo
This is most like caused by an error in the form configuration.
To be able to help you with this, I need a copy of the project file so I can see all your settings.
See also this related FAQ:
viewtopic.php?f=10&t=45024
Re: form page locks site
Posted: Mon Oct 12, 2020 11:58 am
by uffex
Hi Pablo
I have zipped up the project but it tricky to paste it here, is there another solution?.
Kind regards
Uffex
Re: form page locks site
Posted: Mon Oct 12, 2020 8:02 pm
by Pablo
1. Upload the file to your website or another public server
2. Include the link in your post.
Note that I do not need your entire project, only a a demo project with the form so I can see the settings
Re: form page locks site
Posted: Tue Oct 13, 2020 1:44 pm
by uffex
Im not so sure which way to go with your request.
/home/buff/Desktop/Screenshot from 2020-10-13 14-36-53.png
/home/buff/Desktop/Screenshot from 2020-10-13 14-38-31.png
/home/buff/Desktop/Screenshot from 2020-10-13 14-39-15.png
Kind regards
Re: form page locks site
Posted: Tue Oct 13, 2020 1:58 pm
by uffex
/home/buff/Desktop/backup-c3107149.myzen.co.uk-9-25-2020.tar.gz
Re: form page locks site
Posted: Tue Oct 13, 2020 2:17 pm
by uffex
smb://freenas/wd1tb/ExcaTECH%202020/Transfer/contact.php
Re: form page locks site
Posted: Tue Oct 13, 2020 8:13 pm
by Pablo
I'm sorry, but I cannot access your local files.
You will need to upload the file to a public server, for examole your website or a file sharing service.
Re: form page locks site
Posted: Wed Oct 14, 2020 8:38 am
by uffex
Re: form page locks site
Posted: Wed Oct 14, 2020 12:00 pm
by Pablo
I do not see any issues in the form configuration. But I noticed that you have enabled PHP mailer.
Did you publish all files? Including all PHP mailer files?
Does your web host support PHP7?
Did you also try with the Mail Engine set to 'default'?
Re: form page locks site
Posted: Wed Oct 14, 2020 2:57 pm
by uffex
Thanks I will check those points out
Re: form page locks site
Posted: Fri Oct 16, 2020 3:47 pm
by uffex
Just a word of thanks Pablo
I looked into the PHP issue my host was set to version 5 updating this in the Cpanel offered the solution.
Kind regards
uffex
Re: form page locks site
Posted: Sat Oct 17, 2020 3:47 pm
by uffex
Hi Pablo
It appears I still have some glitches whic version of PHP should I use my version of your program states 7.2.2 ?
Re: form page locks site
Posted: Sat Oct 17, 2020 8:43 pm
by Pablo
The script generated by the software work with PHP 5.6 and newer.
For phpmailer you will need PHP 7 (or newer).
Re: form page locks site
Posted: Tue Oct 20, 2020 2:18 pm
by uffex
Hi Pablo
Thanks for your help found that it was my stupid mistake with naming conventions hopefully move on.
Kind regards
Uffex