App will not open

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chroma70810
Posts: 5
Joined: Wed Jun 07, 2023 2:43 pm

App will not open

Post by chroma70810 »

Cannot open – - App Crash : unexpectedly quits
part of crash report below. Was normally working on 31sr Jan 24

Process: Quick 'n Easy Web Builder 10 [1599]
Path: /Applications/Quick 'n Easy Web Builder 10.app/Contents/MacOS/Quick 'n Easy Web Builder 10

PC register does not match crashing frame (0x0 vs 0x103349A3D)

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000007fffffff8
Exception Codes: 0x0000000000000001, 0x00000007fffffff8

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1555]

Don''t know why this is happening, could you suggest a possible cause?

regards
chroma70810

-------------------

Would any part of the crash report help with the problem with crashing on start up?

No firewall except system default QnE has full dusk access

QnE v9.3.5 opens without problems but all my files are in v10 now
Last edited by chroma70810 on Fri Feb 09, 2024 3:05 pm, edited 1 time in total.
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Pablo
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Re: App will not open

Post by Pablo »

Unfortunately, this error does not give any useful information.
Did you change something before it stopped working?
Maybe it is blocked by a firewall?
chroma70810
Posts: 5
Joined: Wed Jun 07, 2023 2:43 pm

Re: App will not open

Post by chroma70810 »

Would any part of the crash report help with the problem with crashing on start up?

No firewall except system default QnE has full dusk access

QnE v9.3.5 opens without problems but all my files are in v10 now
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Pablo
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Re: App will not open

Post by Pablo »

Did you try to reinstall?
Or maybe it helps if you remove/rename the preference file?
http://www.quickandeasywebbuilder.com/f ... hp?t=43939
chroma70810
Posts: 5
Joined: Wed Jun 07, 2023 2:43 pm

Re: App will not open

Post by chroma70810 »

Success ! Thank you Pablo.

This an App Store version (sandboxed) and finding the prefs file in not at all obvious. Lots of web sites with solutions as to find 'hidden files'. Once found I deleted the QnE 10 prefs file and reopened QnE – it opened but 'did nothing'. Had to 'Force quit' then reopened QnE and now could navigate to the folder with the site I wanted to work on and... it opened.

Why this corruption happened I'm not sure but I did try and open a template build for version 9 and did get a message saying QnE could open the file I think?
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Pablo
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Re: App will not open

Post by Pablo »

Good to hear you have it working again.
You should be able to open template form any version without any issues.
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